CUSTOMER SUPPORT

ACCOUNT LOGIN

ACCOUNT LOGIN

If you have an account created you can login to update your profile,download your products,manage your subscription and view more information.

Quick Order Look Up

Quick Order Look Up

You can use our quick order lookup to review your order details , download your products and view/print your invoice.

Subscriptions Information
How do I start using Dragon Anywhere?
To get started with Dragon Anywhere, follow these instructions:
  1. Click here to either start your free 7 day trial, or place an order for a 1 month, 3 month, or 12 month subscription.
  2. On your device, download the iOS and/or Android app from the App Stores:
  3. After installing, launch the Dragon Anywhere app and enter the email address and password you specified when placing your order or starting your trial.

If you need any assistance using Dragon Anywhere, our Technical Support team will be able to help you.

I have a very large organization that needs Dragon Anywhere, is there a way to purchase for the entire organization?
If you need to purchase subscriptions for a large number of people, contact our corporate sales team, click here for our contact sales form.
Can I try Dragon Anywhere before I purchase a subscription?
Yes, you can try the full Dragon Anywhere for one (1) week prior to purchasing a subscription. At the end of the week, your subscription will automatically roll over to an auto-renewing, monthly subscription unless you decide to cancel.
How do I cancel my 7 day trial subscription?
To cancel your Dragon Anywhere 7 day trial before it rolls over to a monthly, auto-renewing subscription, follow these instructions:
  1. Click here to log into your account. The email address and password are the same ones you used to begin your trial. If you need assistance with your password, click here.
  2. After logging in, click on My Order History.
  3. Select the order number for your Dragon Anywhere trial. It can be located in the confirmation email you received at the beginning of your trial.
  4. Click on the Manage Subscription button.
  5. Next to Automatic Renewals, select the Off radio button.
  6. Click the Accept button to confirm your selection.

Your subscription will continue through the end of the 7 day trial period and you will not be charged.

How do I cancel the auto-renewal for my subscription?
To cancel the automatic renewal on your Dragon Anywhere subscription before your next subscription term, follow these instructions:
  1. Click here to log into your account. The email address and password are the same ones you used to begin your trial. If you need assistance with your password, click here.
  2. After logging in, click on My Order History.
  3. Select the most recent order number associated with your subscription.
  4. Click on the Manage Subscription button.
  5. Next to Automatic Renewals, select the Off radio button.
  6. Click the Accept button to confirm your selection.

Your subscription will continue through the end of your current term and you will not be automatically renewed.

How do I change the email or billing address on my subscription?
To change the email or billing address associated with your Dragon Anywhere subscription please reach out to our Customer Service with the address you would like to use on renewals going forward.

Our team will update our records so you will continue to be renewed and receive notification emails regarding the expiration or auto-renewal of your subscription. Please note that a change to the email address associated with your subscription will not change the email address you use to log in to your Dragon Anywhere app.

If you need assistance updating your credit card information, please call to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

How do I change the credit card information on my subscription?
If you need to update the credit card number or expiration date associated with your auto-renewal, follow these instructions:
  1. Click here to log into your account. The email address and password are the same ones you used to begin your subscription. If you need assistance with your password, click here.
  2. After logging in, click on My Order History.
  3. Select the most recent order number associated with your subscription.
  4. Click on the Manage Subscription button.
  5. Click on Edit Payment Information.
  6. Enter the new credit card number and/or expiration date and click Submit.

Your next automatic renewal will be billed against the new card information you entered.

If you need assistance with this process, please contact our Customer Service by phone. For security purposes, your credit card number should never be sent via email.

Order Information
What is my order status?
You can view your order status by looking up your order.
What is the Extended Download Service (EDS)?
EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

What is a BackUp CD?
A BackUp CD is an additional service we offer for downloaded products. It allows you to purchase a physical version of your downloaded software from within the shopping cart. You can only purchase a BackUp CD along with a download product you purchase. BackUp CDs cannot be purchased as stand-alone products.

If you want to purchase a BackUp CD for the downloadable products in an existing order, you must look up your order and complete an additional purchase.

What payment methods can I use?
You can find a list of the payment methods that are accepted in the shopping cart during the puchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

When will my credit card be charged?
For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.

For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.

If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.

Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.

How will the charge appear on my credit card?
The charge for your order will appear on your credit card as: "DRI*Nuance"
Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.

Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

How do I get a copy of my invoice?
Click here to look up your order and print a copy of your invoice.
How will you know where and how to send my physical product?
If you order a physical product, Shipping Information fields will appear during checkout so you can enter a shipping address and choose a shipping method.
How do I start a new order?
Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
How do I update my credit card when my preorder authorisation has failed?
When you order a preordered digital or physical product using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.

Once the authorisation on your preordered product has expired, you must look up your order and re-authorise your credit card to complete the purchase.

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Shipping Information
Has my order shipped?
Click here to look up your order and see the shipping status.
How do I get my tracking number?
If your order has shipped, click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.
Do you ship to my country?
You can find a list of countries we are able to ship to displayed in the shopping cart during the purchase process.
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.
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Technical Support
Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.
Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.
How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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Download Information
Is there anything I should do before I download?
For best download performance and to protect the integrity of the downloaded file, please disable or suspend any of the following before you download:
  • Firewall – A firewall can prevent you from downloading a file.
  • Anti-Virus Programs – Anti-virus programs scan downloaded files and can stop a download. As a result, the file may not download or can become corrupted or damaged.
  • Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and can stop a download.
  • Screen Saver – Screen savers have been known to interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download.

If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.

How do I download my purchase?
You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you need assistance with your download, please contact Customer Service.

If you need assistance with installation, activation, or use of your product after downloading, please contact Technical Support.

Is downloading the same as installing?
No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

Technical support URL: support.nuance.com/

What if the download stops before it completes?
If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page,click here to look up your order.
I finished downloading my purchase. Where was the file saved?
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
How can I re-download software that I have already purchased?
To re-download software you have already purchased, you will need to look up your order and click the Download button.
I want to re-download my purchase, but the Download button is gone.
There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days and you did not purchase the Extended Download Service (EDS) for your order, then the download period has expired.Please click here to look up your order and purchase EDS for your product.

If you purchased EDS but are still unable to download, make sure the order is not more than two (2) years old. EDS downloads are limited to two (2) years after the initial product purchase.

How do I get a physical version of my downloaded product?
Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.

How do I get my serial number or activation code?
If your product requires a serial number or activation code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or activation code by looking up your order.
What do I do if my serial number or activation code is not working?
First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.

Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support

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Returns and Cancellations
What is your refund policy?
The Nuance Online Store store by Digital River offers a 30-day money back guarantee.
How do I request a refund?
To request a refund, contact Customer Service.
How do I cancel my order?
Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

When will I see my credit appear in my account?
After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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Privacy and Security
What is the Digital River Secure & Virus Free Protection?
We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through any Digital River network member. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind!

Here are the details:

  1. You pay nothing if any unauthorised charges are made to your card as a result of shopping with us.

    Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.

  2. 100% of software downloads available through Nuance Online Store have been scanned for viruses.

    In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

  3. All information that you provide while shopping is encrypted.

    Because we accept sensitive information from shoppers (name, mailing address, credit card number and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

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