EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
A BackUp CD is an additional service we offer for downloaded products. It allows you to purchase a physical version of your downloaded software from within the shopping cart. You can only purchase a BackUp CD along with a download product you purchase. BackUp CDs cannot be purchased as stand-alone products.
If you want to purchase a BackUp CD for the downloadable products in an existing order, you must look up your order and complete an additional purchase.
You can find a list of the payment methods that are accepted in the shopping cart during the puchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
There are many possible reasons for a credit card not being accepted:
The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.
For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.
Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.
Instructions are provided during the checkout process for any tax-exempt individuals and entities.
When you order a preordered digital or physical product using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.
Once the authorisation on your preordered product has expired, you must look up your order and re-authorise your credit card to complete the purchase.
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.
Where should I save the download file? You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download? Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download? When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days and you did not purchase the Extended Download Service (EDS) for your order, then the download period has expired.Please click here to look up your order and purchase EDS for your product.
If you purchased EDS but are still unable to download, make sure the order is not more than two (2) years old. EDS downloads are limited to two (2) years after the initial product purchase.
If your product requires a serial number or activation code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or activation code by looking up your order.
First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.
Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support
Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.
Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.
We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through any Digital River network member. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind!
Here are the details:
You pay nothing if any unauthorised charges are made to your card as a result of shopping with us.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.
100% of software downloads available through Nuance Online Store have been scanned for viruses.
In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.
All information that you provide while shopping is encrypted.
Because we accept sensitive information from shoppers (name, mailing address, credit card number and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.